When I attempt to Buy or enter my activation code in the Ranch Rush 2 trial version, the window disappears.
Please uninstall Ranch Rush 2, then download and install the trial version of Ranch Rush 2
again.
The latest trial version of Ranch Rush 2 resolves this issue.
After installing Ranch Rush 2, I get an error message about recovering my license file.
When you get the dialog box about recovering your License File, select "Yes", and then follow the steps to generate an Authorization Recovery Code. Copy that code and send it to us using the support form below.
I purchased the original Ranch Rush game before April 23, 2010 from freshgames.com. How do I get my game back?
Download and install the latest Ranch Rush trial version and then contact us with your issue using the support form below.
I lost my code for Cubis 2, how do I retrieve it?
If you purchased the game from freshgames.com, download the Cubis 2 trial. After the installation, select the link that says "Already Paid? Click Here" and follow the instructions on receiving a Activation Code.
I purchased Cubis Deluxe in the past, but I cannot find the trial download. How do I recover my registered version?
Cubis Deluxe has been discontinued from the Zone.com website and is now offered as Cubis Gold (same game, just a different name and registration procedure). If you previously purchased Cubis Deluxe and need to reinstall the game, download and install the Cubis Gold trial from the Zone.com website and retrieve a new license key from Oberon-Media's customer support page.
When I try to activate a game, I get the following message: "All activations associated with this serial number have been used."
You will have to purchase a new game license to obtain more game activations. Each license comes with a limited number of activations, and you have used up all activations for your purchased license.
I formatted my hard drive and don't want to pay for the game again. How do I recover my registered version?
To install the game on your system without repurchasing:
Download and install the trial version from the web site where you purchased the game.
Unlock the trial version according to the procedure in your original purchase confirmation email. Enjoy the game!
If you do not have your purchase confirmation email, please contact the web site customer support where you purchased the game.
Can I purchase your games via check or money order?
Yes! Click on the "buy" button in the trial version of the game and select "check / money order" as the payment method.
What is the difference between the trial and registered versions of a game?
The trial version is limited by the number of minutes or by number of plays, depending on the game, but is otherwise the same as a registered version. The registered version removes the trial limitation.
Do you have a Mac version available for any of your games?
All Mac versions are available in our games downloads section. Also, our web games can be played on most Mac systems.
Technical Support
After installing and running Ranch Rush 2, the game crashes and I get the following error message: "Ranch Rush 2 has stopped working".
Simply uninstall the game, download the latest trial version of Ranch Rush 2, and install the game again. This is the fix to most common problems that users experience. If you have purchased the game previously on your system, the trial version will run as a full version.
How come my version of Ranch Rush 2 doesn't have the Facebook Connect feature?
The Facebook feature in Ranch Rush 2 is not included in the game on all portals. This feature is available in the Ranch Rush 2 version found on freshgames.com.
Ranch Rush for Mac does not save my game information
Please download and install the new version of the Ranch Rush for Mac from the website where you originally purchased the game. The latest Ranch Rush for Mac version has been updated to address some game saving and crashing issues that occurred on Mac OS X Snow Leopard.
Ranch Rush closes sometimes on my iPhone/iPod Touch
If you're experiencing problems with Ranch Rush iPhone, please try the following:
Update your device to the latest firmware and then run Ranch Rush iPhone again. If this does not resolve your problems, please proceed to step 2.
Remove the Ranch Rush application from your iPhone by holding down on
the Ranch Rush icon for a few seconds. An "X" will appear in the corner of
the application. Select it to remove the game.
Delete the Ranch Rush application from your application folder in iTunes.
Re-download and install the game from the app store. You will NOT have to pay for it again.
Shut down the iPhone completely.
Restart the iPhone and then re-run the game.
How can I improve game performance on my PC system?
For the optimal game performance please follow these tips:
Set your system color depth to 16-bit color depth (High or Medium Color) for older systems and 32-bit color depth (True Color) for newer systems. Our games will not run properly or at all in color depths lower than 16 bit color depth.
Download and install the latest video drivers for your PC video card from your system manufacturer.
My game hangs or encounters similar problems on my PC system when I play it. How can I fix this?
Assuming your system meets the game minimum system requirements, please download and install the latest video drivers for your PC video card from your system manufacturer for optimal performance.
If the latest video drivers do not resolve the problem, please follow these steps to adjust the Hardware Acceleration for your system video card:
Close all programs, including the game, and click Start > Control Panel.
Double click on the "Display" icon.
Click the "Settings" tab.
Click the "Advanced" button.
Click the "Troubleshooting" tab (may be named "Performance").
Move the control to lower current Hardware Acceleration setting to "None". NOTE: You may have to adjust it to another level within the settings bar.
Click the "Apply" button.
Reboot your computer system and run the game again.
When I run the game on my PC system, I get an error message that says my game is corrupted...
One or more game files has likely been removed or corrupted. Please uninstall the game and re-install the latest trial version from the web site where you purchased the game. The trial version should run as a registered version on your system without re-entering license information.
Contacting Support
If the answers above do not resolve your issue, please contact us for further assistance:
