Mac, Mobile, iPhone and PC Games Support

Registration / Purchase top issues

• I formatted my hard drive and don't want to pay for the game again. How do I recover my registered version?
• I purchased Cubis Deluxe in the past, but I cannot find the trial download. How do I recover my registered version?
• Can I purchase your games via check or money order?
• What is the difference between the trial and registered versions of a game?
• Do you have a Mac version available for any of your games?

Technical Support top issues

• Ranch Rush for Mac does not save my game information
• Ranch Rush iPhone closes sometimes on my iPhone/iPod Touch
• How can I improve game performance on my system?
• My game hangs or encounters similar problems when I play it. How can I fix this?
• When I run the game, I get an error message that says my game is corrupted.
• Where can I get technical support and FAQs for a specific FreshGames game?

Registration / Purchase

I formatted my hard drive and don't want to pay for the game again. How do I recover my registered version?

To install the game on your system without repurchasing:
1. Download and install the trial version from the web site where you purchased the game.
2. Unlock the trial version according to the procedure in your original purchase confirmation email. Enjoy the game!

If you do not have your purchase confirmation email, please contact the web site customer support where you purchased the game.

I purchased Cubis Deluxe in the past, but I cannot find the trial download. How do I recover my registered version?

Cubis Deluxe has been discontinued from the Zone.com website and is now offered as Cubis Gold (same game, just a different name and registration procedure). If you previously purchased Cubis Deluxe and need to reinstall the game, download and install the Cubis Gold trial from the Zone.com website and retrieve a new license key from Oberon-Media's customer support page.

Can I purchase your games via check or money order?

Yes! Click on the "buy" button in the trial version of the game and select "check / money order" as the payment method.

What is the difference between the trial and registered versions of a game?

The trial version is limited by the number of minutes or by number of plays, depending on the game, but is otherwise the same as a registered version. The registered version removes the trial limitation.

Do you have a Mac version available for any of your games?

All Mac versions are available in our games downloads section.
Also, our web games can be played on most Mac systems.

Technical Support

Ranch Rush for Mac does not save my game information

Please download and install the new version of the Ranch Rush for Mac from the website where you originally purchased the game. The latest Ranch Rush for Mac version has been updated to address some game saving and crashing issues that occurred on Mac OS X Snow Leopard.

Ranch Rush closes sometimes on my iPhone/iPod Touch

If you're experiencing problems with Ranch Rush iPhone, please try the following:

1. Update your device to the latest firmware and then run Ranch Rush iPhone again. If this does not resolve your problems, please proceed to step 2.
2. Remove the Ranch Rush application from your iPhone by holding down on the Ranch Rush icon for a few seconds. An "X" will appear in the corner of the application. Select it to remove the game.
3. Delete the Ranch Rush application from your application folder in iTunes.
4. Re-download and install the game from the app store. You will NOT have
   to pay for it again.
5. Shut down the iPhone completely.
6. Restart the iPhone and then re-run the game.

How can I improve game performance on my system?

For the optimal game performance please follow these tips:
• Set your system color depth to 16-bit color depth (High or Medium Color) for older systems and 32-bit color depth (True Color) for newer systems. Our games will not run properly or at all in color depths lower than 16 bit color depth.
Download and install the latest video drivers for your PC video card from your system manufacturer.

My game hangs or encounters similar problems when I play it. How can I fix this?

Assuming your system meets the game minimum system requirements, please download and install the latest video drivers for your PC video card from your system manufacturer for optimal performance.

If the latest video drivers do not resolve the problem, please follow these steps to adjust the Hardware Acceleration for your system video card:

1. Close all programs, including the game, and click Start > Control Panel.
2. Double click on the "Display" icon.
3. Click the "Settings" tab.
4. Click the "Advanced" button.
5. Click the "Troubleshooting" tab (may be named "Performance").
6. Move the control to lower current Hardware Acceleration setting to "None". NOTE: You may have to adjust it to another level within the settings bar.
7. Click the "Apply" button.
8. Reboot your computer system and run the game again.

When I run the game, I get an error message that says my game is corrupted...

One or more game files has likely been removed or corrupted. Please uninstall the game and re-install the latest trial version from the web site where you purchased the game. The trial version should run as a registered version on your system without re-entering license information.

Contacting Support

If the answers above do not resolve your issue, please contact us for further assistance: